Simon Brien Bradley is dedicated to upholding the highest ethical and legal standards while delivering exceptional service. This commitment is reflected in our customer testimonials and deeply rooted in our company values. We have fostered a culture of integrity, where doing the right thing is always the priority—creating a safe, inclusive, and rewarding environment for everyone who works with us.
Estate agents in Northern Ireland must meet a wide range of legislative requirements aimed at protecting consumers and maintaining high professional standards. To ensure full compliance, Simon Brien has implemented robust policies, protocols, and procedures outlined in our internal staff handbook and reinforced through continuous training across all departments. We maintain adherence to key legislation, including the Estate Agents Act 1979, anti-money laundering regulations, consumer protection laws, data protection laws, and tenancy legislation.
Our chartered Surveyors are members of The Royal Institution of Chartered Surveyors (RICS) which is a leading global professional body dedicated to advancing knowledge, upholding standards, and inspiring professionals across the built and natural environments. Working in the public interest, RICS promotes sustainability, resilience, and inclusivity.
RICS sets and enforces internationally recognised standards to protect both consumers and businesses, ensuring the highest levels of professionalism. Its standards cover ethics, conduct, and competence, providing a framework that gives confidence in RICS members and regulated firms. Compliance is maintained through independently led regulation.
Our dedicated Compliance Department supports staff with regular training and guidance, while compliance levels are closely monitored and reported to senior management and business units. In addition, our Customer Insights team conducts regular surveys, with feedback integrated into staff training and development, enabling us to consistently improve our service and uphold our legal and ethical obligations.
At Simon Brien Bradley we continually strive to provide the best possible service to our clients. In the event you have a complaint on any aspect of the service you received we commit to:
Step 1: Address your complaint verbally to the manager of the local office that you are dealing with. If you are unhappy with the outcome of the conversation please put your complaint in writing and address it to the owner of the franchise office you were dealing with or, if your complaint relates to Simon Brien Residential please send your complaint to:
Julia McCoy, Accounts and Operations Manager
Email: julia@simonbrienbradley.com
Address: 30 Monaghan Street, Newry, Co. Down, BT35 6AA
Ph: 028 3005 0633
Step 2: The Accounts and Operations Manager will acknowledge receipt of your complaint within 3 working days.
Step 3: Your complaint will be actively investigated and the Accounts and Operations Manager will send a formal written response addressing your specific complaint and proposing resolutions where appropriate within 15 working days of receipt of your complaint
Step 4: Any subsequent or follow-up enquiries received will continue to be dealt with by the Accounts and Operations Manager until the complaint is resolved to your full satisfaction. Your complaint may result in a disciplinary action for the person in question.
Step 5: If after the four steps outlined above are completed and you are dissatisfied by the outcome of our investigations of your complaint, you have a right to refer the complaint to The Property Ombudsman. A copy of their complaints process can be found on their website www.tpos.co.uk. You must refer your complaint to The Property Ombudsman within 12 months of the date of our final viewpoint letter,
Step 6: All correspondence regarding complaints will be retained for a period of six years.
TPO is a government-approved scheme to provide independent redress in relation to disputes between consumers and property agents. The Ombudsman provides redress, where appropriate, to consumers whose complaints are considered on a case-by-case basis.
The Ombudsman is not a regulator and does not have the authority to take regulatory or legal action against an agent, impose fines or dictate the way agents conduct their business.
Our chartered Surveyors are members of The Royal Institution of Chartered Surveyors (RICS) which is a leading global professional body dedicated to advancing knowledge, upholding standards, and inspiring professionals across the built and natural environments. Working in the public interest, RICS promotes sustainability, resilience, and inclusivity.
RICS sets and enforces internationally recognised standards to protect both consumers and businesses, ensuring the highest levels of professionalism. Its standards cover ethics, conduct, and competence, providing a framework that gives confidence in RICS members and regulated firms. Compliance is maintained through independently led regulation.
Simon Brien Bradley is registered with the RICS Client Money Protection Scheme (CMPS) in the UK. This scheme provides protection, as a last resort, in instances where an RICS Regulated firm is unable to repay a client's money, up to the limits and exceptions set out in the scheme rules.
There is a legal requirement for landlords and letting agents to protect deposits paid on or after 1 April 2013. Simon Brien Bradley participate in the Tenancy Deposit Scheme Northern Ireland which is a government approved tenancy deposit protection scheme operated by TDS, the UK’s leading provider of deposit protection and resolution services.
The Information Commissioner's Office (ICO) is the UK's data protection watchdog responsible for enforcing laws that regulate communications and data protection, including the General Data Protection Regulation (GDPR) and registration is a legal requirement for firms that process personal data.
This privacy policy was last updated 19.09.2025. We may update this privacy notice from time to time, and the latest version will always be available on our website.